In our series about "Transformation", this first publication describes what is transformation and what are its main triggers.

Egypt is going through a digital revolution in banking. Authorities are multiplying initiatives to promote digital banking and e-payments. Targets are being set for banks to increase digital wallets usage rate and mobile banking adoption. The banks themselves would love to benefit from the economies of scale and operational efficiency brought by digital technologies. 6 key success factors need to be considered to foster digital banking development a) Culture Digital requires

Once, branches were the only channel to distribute banking services and products, but it was a very long time ago. Since then, technology has enabled the development of more channels: call centers to answer clients’ inquiries, and automated teller machines (ATMs) to automate money withdrawal. The first ATM was installed at a Barclays branch in the north of London in 1967. These new channels made branchless banks possible, and the first one was launched in the UK in 1989. Dist